Microsoft 365 Email Migration

If you are not seeing your email

1. Restart your mail client - Your mail client (Outlook, Mac Mail) should see the change and automatically adjust. If it does not, restarting the mail client may force it to update its information.
2. Make sure that your email configuration is correct. In some cases, this will be completely automated, but in others, it may require manually updating some settings or possibly adding a new Exchange account and deleting the old one. When checking your email configuration, make sure the following values are present:

• Email address: This will usually be YourNetID@tamu.edu, but it may be YourNetIDAlias@tamu.edu if you send email from an address different from your NetID.
• User name: YourNetID@tamu.edu Your username will ALWAYS be YourNetID@tamu.edu.
• Server: outlook.office365.com

Windows

Outlook - You can make sure your account is configured properly in Outlook for windows by:

1. Click File.
2. Select your Exchange account from the account selection menu at the top.
3. Verify that https://outlook.office365.com/owa/tamu.edu/ is listed under Account Settings in the section Access this account on the web.

macOS

Outlook - Microsoft has a new version of Outlook for Mac. Features of the new Outlook can be found on Microsoft's website.

You can view your server settings for Outlook for Mac by:

1. Click Outlook.
2. Click Preferences.
3. Click Accounts.
4. Select your Exchange account.
   1. Verify your E-mail address.
   2. Verify your User name.
5. Click on Advanced....
6. Verify that the Microsoft Exchange Service listed begins with https://outlook.office365.com.

Apple Mail - Apple Mail does not provide a convenient way to verify your server setting information. If you are not receiving email sent to you since your migration, you should remove and re-add your Exchange account using the information provided at the top of this document.

iOS

Outlook Mobile App - The Outlook Mobile App for iOS does not give direct visibility to the email settings being used. However, you can view which account is being used and the account type by:

1. Click the user icon in the upper left.
2. Verify that the account type is Office 365.
3. Click the gear icon at the bottom left.
4. Click the TAMU Email account under Mail Accounts.
5. Verify that the email listed is your @tamu.edu email address. If it is not, you will need to delete and re-add the account.

iOS Mail - You can view the Exchange settings for the default iOS mail app in the iOS Settings application by:

1. Click on Settings.
2. Click on Mail.
3. Click on Accounts.
4. Click on your Exchange account.
5. Click on the account name.
6. Verify that the Service listed is outlook.office365.com. If it is not, click in the Server field and enter outlook.office365.com.

Android

Outlook Mobile App -The Outlook Mobile App for Adroid does not give direct visibility to the email settings being used. However, you can view which account is being used and the account type by:

1. Click the user icon in the upper left.
2. Verify that the account type is Office 365.
3. Click the gear icon at the bottom left.
4. Click the TAMU Email account under Mail Accounts.
5. Verify that the email listed is your @tamu.edu email address. If it is not, you will need to delete and re-add the account.

Android Mail - Every Android manufacturer's default email client behaves slightly differently, and specific instructions for all versions is not practical. However, if you are using the Gmail app that is provided on Most Android phones, you can verify your account settings by:

1. Click on the sandwich menu in the top left.
2. Click on Settings at the bottom.
3. Choose your TAMU Account.
4. Scroll to the bottom.
5. Click on Incoming Settings below the Server Settings section. You will be able to see your server information. Verify that the server listed is outlook.office365.com.
6. Verify that you are able to receive email. If you are not, you will need to delete and re-add the account.

Shared Mailbox access online

You can access a shared mailbox using the cloud URL.

1. Go to the URL https://outlook.office.com/mail/shared-mailbox-address/.
   Example: For a shared mailbox address of example@tamu.edu, the URL would be https://outlook.office.com/mail/example@tamu.edu/. 
2. Log in with your NetID@tamu.edu and your NetID password. Authenticate via Duo if prompted.

Shared Mailbox access on mobile devices

Microsoft recommends using the Outlook mobile application for mobile devices (Android, iOS, ipadOS, etc.) to access shared mailboxes.

1. Open the Outlook mobile app.
2. Click the account icon in the upper left corner.
3. Click the add mailbox icon in the left sidebar.
4. Click on Add Shared Mailbox.
5. Enter the email address of the shared mailbox you need to access.
6. Click the shared mailbox's account icon in the left sidebar.
7. Verify that you now have access to the shared mailbox.

In order for an individual without an Exchange or Microsoft365 mailbox to access a shared mailbox, including student worker special purpose mailboxes, they will need to be added to Exchange as an Exchange Contact before following the above directions. Details on accessing a shared mailbox without an Exchange account can be found in knowledge base article KB0018950.

General Troubleshooting

Turning off Focused Inbox

• Outlook on the web
  • Click Settings at the top of the page.
  • Move the Focused Inbox toggle to off in the Settings pane.
• Outlook for Windows
  • Select the View tab.
  • Select Show Focused Inbox. This will toggle Focused Inbox off or on.
• Outlook for Mac (Classic version)
  • Click the Organize tab.
  • Select Focused Inbox to toggle the Focused Inbox on or off.
• Outlook for Mac (New Outlook)
  • Click View.
  • Click Turn on Focused Inbox to toggle Focused Inbox on or off.