Business Support

Help Desk Requests are all routine desktop, hardware/software problems, and application support. These types of requests include:

• Problems associated with your computing hardware (monitors, PC, mouse, printers, etc.)
• Software issues (both generic and department-specific software applications)
• Login or security problems
• Email issues
• Network connectivity
• Data feeds
• Application issues (SharePoint, Payformance, Campus Loan Manager, etc.)
• Procurement of computing related hardware or software

Web requests are routine edits and maintenance of Division of Finance and Business Services websites.

• Technology Services handles all requests related to web applications

Content changes should be submitted through Marketing and Communications.

Special projects are new IT projects or enhancements to existing processes. These types of requests include:

• Custom application development
• Implementation of third-party solutions
• Application integration

Note: The instructions below are for users in the following units: Accounting and Financial Services, Budget and Planning, Business Services, Human Resources and Organizational Effectiveness, the Vice President's Office. All other staff should contact their IT support liaison for the appropriate instructions.

• To connect to on-campus resources remotely – Use the Cisco Anyconnect VPN client installed on your device or visit connect.tamu.edu.

• Network Access Request Form
• Vendor Access Request Form

• Microsoft 365 Login Instructions
• Email Setup for Mobile Devices
• Two-Factor Authentication for NetID
• Two-Factor Authentication for SSO
• KeePass Setup
• How to Set Up Your NetID for Password Recovery
• AWL Home Setup Instructions

• Cloud Services Policy
• Network Account Management Procedures
• Password Management Application
• Protecting Confidential Information
• Data Classifications (Public, Controlled, Confidential)
• Securely Transferring Files
• Email Signature Templates